AIMIND Assessment Result: Your Organization is AI Unaware

Organizations that fall within the same AIMIND category tend to exhibit similar capabilities and characteristics; the table below illustrates the common capabilities, characteristics, and AI adoption suitability for organizations in each category of AI readiness.
AI Unaware AI Aware AI Ready AI Competent
Average Score Less than 2.5 2.5 to 3.4 3.5 to 4.5 More than 4.5
General Capabilities Might hear about AI but is unaware of applications Savvy consumers of AI solutions. Capable of identifying use cases for AI applications Capable of integrating pre-trained AI model into products or business processes Capable of developing customized AI solutions for specific business needs
General Characteristics Wait for vendors to convince use cases and business value of AI Identified potential use cases and seek AI solutions from vendors Evaluated viability of pre-trained AI models Developed roadmap for AI implementation
AI Adoption Suitability Consume ready-made, end-to-end AI solutions Integrate pre-trained AI models and solutions for common AI applications Develop customized AI model for unique business needs

Interpretation of AIMIND Result

It is a common misconception that AI adoption is only suitable for larger or technology-based organizations. On the contrary, AI Unaware and AI Aware organizations, even if they lack data, talent, or ML infrastructure, could adopt ready-made AI solutions for their core or peripheral business activities. For instance, an AI Unaware or AI Aware law firm could implement a chatbot on its website to help answer queries from clients. The critical difference is that AI Aware organizations could identify better AI use cases, procure relevant AI solutions, and potentially benefit more from AI adoption. AI Ready organizations typically can integrate AI features into existing products via Application Programming Interface (API). For instance, an AI Ready consumer insight firm could make API calls to AI services provided by cloud service providers to analyse customers’ sentiments. AI Ready organizations could also readily explore open-source and pre-trained AI models to infuse their products or services with AI features, thereby enhancing their competitiveness. AI Competent organizations typically can develop customised solutions for unique business needs when none are available in the market. They are only limited by their imaginations, data, and resources on the type of AI solutions they could develop. Organizations should assess if their current AI capabilities support their organizational objectives. If there is a mismatch, organizations could refer to their organizational capabilities’ profiles as a high-level guide on specific areas to target and improve. An important point to note is that not every organization needs to reach AI Competent. The ideal AI readiness is dependent on the organizational objectives. Nonetheless, given the pervasiveness of AI technology, organizations should minimally aspire to be AI Aware. This enables them to identify better use cases for AI, procure relevant AI solutions, and be savvy consumers of AI.

Your Organizational Profile and Other Companies in the Electricity, Gas, Steam, Air Conditioning, and Water Supply Industry

The chart on the left shows your responses and their corresponding score based on AIMIND. The score ranges from 0 to 1; a higher score indicates better capability in the respective dimension. The chart on the right shows the average AIMIND result of other companies in the same industry as your organization.

Note: 0 – AI Unaware, 0.33 – AI Aware, 0.66 – AI Ready, 1 – AI Competent


Your Organizational Profile and Other Government Type Companies

The chart on the left shows your responses and their corresponding score based on AIMIND. The score ranges from 0 to 1; a higher score indicates better capability in the respective dimension. The chart on the right shows the average AIMIND result of other companies with the same organization type as your organization.

Note: 0 – AI Unaware, 0.33 – AI Aware, 0.66 – AI Ready, 1 – AI Competent


Interpretation of Organizational Profile

The organizational capability profile serves as a guide for an organization looking to improve its AI capabilities. An organization should seek a balanced profile by having all dimensions with the same score based on their desired capability; otherwise, the weakest dimension in a lopsided profile might hinder the organization from achieving its AI ambition and reaping the synergistic effects across dimensions. For instance, an organization that is strong in AI Talent but weak in Data and ML Infrastructure cannot develop AI models effectively. This is because their AI talents lack the necessary infrastructure to perform their job. It is rare for an organization to have an overly lopsided profile. For example, an organization without strong Management Support is unlikely to have the required resources to invest in other dimensions. Similarly, an organization with weak AI Literacy is doubtful to identify suitable business use cases, appreciate the importance of Data Quality, and understand the necessity for AI Ethics and Governance. An organization with an overly lopsided profile might want to review the self-assessment responses to ensure their accuracy. By identifying the weakest dimensions, the organizational capability profile enables an organization to focus on dimensions that could significantly improve its overall AI capabilities.

Approach to Improving AI Readiness

Below is a suggested approach for organizations to benefit from AIMIND assessment and improve their AI readiness: 1. Determine whether current AI capability supports organizational goals AI, similar to other technologies, is a tool that could help organizations increase their competitiveness via higher automation (cost-saving), better product offering (revenue), or deeper analytics capabilities (insights). Organizational goals serve as the north star for technology adoption; adopting AI without a clear direction and purpose will bring disappointing results. Therefore, organizations should work backwards from their organizational goals to identify potential areas where AI could add exponential value before investing in or further into it. Once the potential areas of AI applications are identified, organizations could decide whether the use cases justify hiring a team of AI Engineers to develop customised solutions. Not every use case require customised solutions; organizations, especially AI Unaware and AI Aware, should first look at commercially available solution before developing own AI solutions in-house. For instance, a law firm could procure a commercially available chatbot solution to support its customer service activities. Such an approach is quicker, has lower risk, and will let the organization gain experience using AI applications. Organizations should also consider whether having the specific AI application is regarded as a core competitive advantage. For example, if the law firm believes AI-powered law case review is a core competitive advantage or there is none available in the market, there is a greater incentive to create such a solution in-house. 2. Identify which level of AI capabilities the organization needs to be at Organizations could refer to the Interpretation of AIMIND results to understand which AI capabilities they need to be at. Generally speaking, organizations looking to adopt commercially available solutions could be AI Unaware or AI Aware. Organizations looking to integrate AI features, such as AI services from cloud providers, into their products should be at AI Ready. Finally, organizations looking to develop their customised AI solution should be at AI Competent level. 3. Focus on the weakest dimension first Organizations looking to improve their AI readiness should focus first on their weakest dimension based on their Organization Capability Profile. The dimensions have synergistic effects, and they can only be unlocked if the organization has capabilities across all dimensions. If the organization has multiple dimensions with the same score, prioritise the dimensions listed under Organizational Readiness before moving to Ethics and Governance Readiness, Business Value Readiness, Data Readiness, then Infrastructure Readiness.

AIMIND Suggestion

The AIMIND Suggestion is designed to provide your organization with a more detailed understanding of how you can enhance your AI readiness, with actionable steps that you can take to achieve your goals. The fundamental premise of the AIMIND Suggestion is that each organization is at a specific stage of AI readiness, with distinct requirements and challenges to overcome. For example, if your organization is currently moving from AI Unaware to AI Aware, you may be embarking on your first AI project using an off-the-shelf solution. Conversely, if you are progressing from AI Aware to AI Ready, you may be seeking to develop your first customised AI solution. Finally, if you are moving from AI Ready to AI Competent, you may be focused on developing multiple AI solutions using your in-house team. The AIMIND Suggestion serves as a guide for organizations that are committed to enhancing their AI readiness, while acknowledging that different organizations may opt to stay within a specific AI readiness category that aligns with their business needs. To help organizations advance to the next level of AI readiness, the AIMIND Suggestion offers a range of recommendations that may be relevant for your organization to consider and implement as you work towards achieving your goals.

Pillar Dimensions AI Unaware --> AI Aware
(Acquire AI Solution - e.g. customer service chatbot)
AI Aware --> AI Ready
(Build a bespoke AI solution)
AI Ready --> AI Competent
(Build many AI solutions with an internal team)
AI Competent
Organizational Readiness Management Support Set a budget and allocate resources for the first AI project, as well as to enhance employees' AI literacy Establish a project team comprising of individuals who possess a fundamental understanding of AI (e.g. AI champions) to identify the AI solution requirements and search for a suitable provider Establish company's AI strategy and allocate budget and resources -
AI Literacy Encourage all employees (including non-engineers, sales, marketing, HR) to attend non-technical AI classes such as AI For Everyone (AI4E) webinar, whether online or offline -
AI Talent Identify tech-savvy employees who can be AI champions and empower them to experiment with and adopt off-the-shelf AI solutions. Enhance the skills of a project team to define the scope of the AI project Hire and build an AI engineering team consisting of AI engineers, MLOps engineers, product managers, data curators, AI researchers -
Employee Acceptance of AI Encourage AI champions to organise training sessions for employees on how to effectively use the tested AI solutions. -
Experimentation Culture Empower AI champions to work with employees to explore AI-enabled solutions -
Business Value Readiness Business Use Case Choose one business process where AI solutions could be implemented Ideate and prioritise the potential AI use cases that have the highest business value potential -
Ethics and Governance Readiness AI Governance Gain familiarity with AI governance standards or frameworks relevant to the AI solution Implement basic AI governance guidelines Create policies and procedures to ensure that the implemented AI solutions are functioning appropriately, such as ensuring that AI models are trained on unbiased data, and monitoring the performance of AI models -
AI Risk Control Identify potential risk of AI solution Implement basic AI risk control guidelines Appoint a leader (e.g. Chief Data Officer, Chief AI Officer) to standardise AI risk controls across the organization and to conduct rigorous testing on their existing AI solutions. -
Data Readiness Data Quality Put in place processes for collecting and cleaning the data. Educate all stakeholders on importance of quality data Assign employees with formal responsibilities to manage datasets that have potential AI use cases Appoint a leader (e.g. Chief Data Officer, Chief AI Officer) to manage data management processes -
Reference Data Put in place a common vocabulary (e.g. a set of standardised codes or labels) for data use within the organization to ensure that data is accurate and consistent Consolidate the datasets into a unified database at a sub-organizational level and structure the data in a standardised format Consolidate the datasets into a unified database at an organizational level and establish and upkeep the data definition, catalog and metadata -
Infrastructure Readiness Machine Learning (ML) Infrastructure Set aside budget for infrastructure (i.e. cloud or on-premise) suitable for AI solution Allocate a budget for cloud or on-premise servers to support the low-code platform or turn-key solutions and access the deployed AI solution remotely. Allocate a substantial, dedicated budget for deploying a distributed system. Implement MLOps, leverage APIs, develop AI-enabled software, and integrate AI into most projects. Include AI as a component of the product offering -
Data Infrastructure Organise the tabular datasets in Excel files and non-tabular data (e.g. image, text) in separate folders for efficient data storage and management Implement a suitable database technology (e.g. relational database, object-oriented database, graph database) for supporting the AI project Implement a wide range of suitable database technologies (e.g. relational database, object-oriented database, graph database for supporting multiple AI projects -
Note: AI unaware organizations are assumed to have some level of digital readiness (e.g. converted analog data to digital data)

How Can AI Singapore Help?

AISG has programmes to help organizations to improve each dimension of their AI readiness. Table (below) shows the mapping of AISG’s programmes to each category of AI readiness; organizations can refer to the table to understand what programmes are suitable for them based on their existing AI capabilities. For instance, an AI Unaware organization could consider asking their employees to watch AI for Everyone (AI4E)®, followed by attending AI Clinic to learn use cases relevant to their industry or function. Organizations could also engage external training providers or their trade associations to improve specific dimensions identfied under AIMIND. AISG has signed MoUs with multiple trade associations and Higher Learning Institutes to promote AI awareness, adoptions, and applications. Interested parties could check with AISG or their respective trade associations on existing collaboration arrangements. Again, not every organization needs to reach AI Competent. The ideal AI readiness is dependent on the organizational business objectives. Nonetheless, given the pervasiveness of AI technology, organizations should minimally aspire to be AI Aware. This enables them to identify better use cases for AI, procure relevant AI solutions, and be savvy consumers of AI. Along with blockchain, cloud computing, and data analytics, AI is the ‘ABCD’ of industry 4.0. Early adopters of AI will have sustained competitive advantages as they established essential ML infrastructure and processes of data collection and data quality control. Furthermore, through capabilities building and experience, the management and workforce will be well-versed in AI to identify AI use cases, use AI solutions, or develop AI products. These capabilities cannot be easily replicated and require significant time and effort to reap results. The best time to start was yesterday; the next best time is today.

AI Unaware AI Aware AI Ready AI Competent
Strategy to improve AI readiness Increase AI literacy of organization Prepare organization to adopt AI solution Help organization to adopt AI solution Deepen organizational AI capabilities
Organizational Readiness AI For Everyone (AI4E)®
AI for Industry (AI4I)® (AI4I)® (Advanced) AI Certification
AI Ready Clinic
Business Value Readiness AI Discovery
Data Readiness and Infrastructure Readiness 100E Experiments (100E) + AI Apprenticeship Programme (AIAP)®
AIAP-X

Mapping of AISG programmes to each AIMIND classification


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